Packages In response to customer demand, Stewart Golf have introduced a number of service packages to allow you to maintain Stewart Golf Machines.
Fault Diagnosis - £60 *Please see carriage costs below
The trolley will be assessed by our service engineers and a report of the diagnosis provided together with a quote for work needed which will include parts and labour.
The diagnosis does not include any cleaning of the trolley.
Please note that this is for fault finding and repair only; this is not a service.
If a full service/valet is required, please book a Premier Service.
Premier Service - Including battery and Handset Service - £169
Premier servicing of the Q Series includes full inspection of both front and rear axles, along with replacement wheel & axle bearings.
Our engineers will strip down and rebuild the motors, removing any accumulated carbon dust.
Inspection of the brushes, lock ring & slider and gearboxes will be undertaken, with the gearbox being re-greased and brushes replaced if necessary.
All Q Series will receive a replacement bag support, to the latest design.
Battery Health Check
Included in your premium service
Our engineers will inspect your SmartPower battery and charger. Undertaking a full discharge and recharge capacity test, with any battery capacity above 80% being passed.
Any and all battery firmware will be updated.
Handset Service
Included in your premium service
Our engineers will update your handset firmware to the latest available, ensuring the best performance out on the course.
We will replace the handset battery, top and bottom mouldings, keypad, belt clip, silicon skin and USB charging cable.
Valet Clean
Included in your premier service
All components will be cleaned to our premium standards. Your trolley will be dismantled and each piece inspected, cleaned and reassembled. Including both rear and front wheels.
After your service, we will contact you to update you on the condition of your Q Series and advise if we recommend any further work not covered by our service package. Any additional work you agree to go ahead with (while your trolley is still in our service centre) will not incur labour charges. You will receive a full service report of the work carried out on your Q Series, along with a short video of your trolley working to our engineers standards.
POLITE NOTICE: We can only accept orders for service packages from UK mainland addresses.
Excellent service and communications. Trolley came back like new!
Many thanks for leaving a review. We're delighted to hear you were provided with excellent communication and your trolley returned home from its service looking like new!
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Paul
Great service
Sent my 4 year old battered Q Follow off for a service. Came back almost as good as new. Was picked up from my door and delivered back in about a week. Quite a few bits were replaced without additional charges. Should be good for another 4 years now!
Thank you for taking the time to leave a review. We’re delighted to hear your Q Follow came back looking and performing almost like new, and that you found the collection and return process so straightforward. It’s also great to hear the service gave your trolley a new lease of life.
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Nash Gill
Wonderful Service as always
From booking the full service of my Q follow to it being delivered to my house - Great communication and service
Thank you for taking the time to leave a review. We're delighted to hear your Q Follow received a wonderful service as always, and was followed by great communication.
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Alex Handsley
Issues since service
I am having occasional issues with my Q follow steering violently to the left . The only way I can fix this is to switch off the remote and cart and it seems to reset the system
Many thanks for taking the time to leave a review. If you feel your trolley has been steering to the left since its service, please don’t hesitate to contact our Customer Care team so they can look into this for you. You can submit a support request here: https://stewartgolf.zendesk.com/hc/en-gb/requests/new
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Michael Mifsud
Unbelievable service
I’ve had my Q follow for a couple years and was in need of some TLC so I got the premium service and was not disappointed at all with what I received in return. Really happy customer if I’m being honest it came back better than I ever expected. Thanks again Stewart golf
Thank you for taking the time to leave a review. It’s brilliant to hear your Premier Service gave your Q Follow some much needed TLC after 2 years, and that it came back even better than you expected!
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