Q & VERTX Services

Whether it’s routine servicing or repairs, our technicians ensure your Stewart Golf trolley keeps performing as it should. Built to last and supported by expert care, we help protect your investment for the long term.

Premier

Diagnosis

I will visit Stewart Golf HQ or arrange my own shipping

I have a Stewart Golf box and require collection/delivery

I require a Stewart Golf box and collection/delivery

In stock.

- Professional
  Engineers
- In-House
  Service Dept
- Quick
  Turnaround
- Courier Service
  Available

Packages
In response to customer demand, Stewart Golf have introduced a number of service packages to allow you to maintain Stewart Golf Machines.

Fault Diagnosis - £60 *Please see carriage costs below

The trolley will be assessed by our service engineers and a report of the diagnosis provided together with a quote for work needed which will include parts and labour.

The diagnosis does not include any cleaning of the trolley.

Please note that this is for fault finding and repair only; this is not a service.

If a full service/valet is required, please book a Premier Service.

Premier Service - Including battery and Handset Service - £169

Premier servicing of the Q Series includes full inspection of both front and rear axles, along with replacement wheel & axle bearings.

Our engineers will strip down and rebuild the motors, removing any accumulated carbon dust.

Inspection of the brushes, lock ring & slider and gearboxes will be undertaken, with the gearbox being re-greased and brushes replaced if necessary.

All Q Series will receive a replacement bag support, to the latest design.

Battery Health Check

Included in your premium service

Our engineers will inspect your SmartPower battery and charger. Undertaking a full discharge and recharge capacity test, with any battery capacity above 80% being passed.

Any and all battery firmware will be updated.

Handset Service

Included in your premium service

Our engineers will update your handset firmware to the latest available, ensuring the best performance out on the course.

We will replace the handset battery, top and bottom mouldings, keypad, belt clip, silicon skin and USB charging cable.

Valet Clean

Included in your premier service

All components will be cleaned to our premium standards. Your trolley will be dismantled and each piece inspected, cleaned and reassembled. Including both rear and front wheels.

After your service, we will contact you to update you on the condition of your Q Series and advise if we recommend any further work not covered by our service package. Any additional work you agree to go ahead with (while your trolley is still in our service centre) will not incur labour charges. You will receive a full service report of the work carried out on your Q Series, along with a short video of your trolley working to our engineers standards.

POLITE NOTICE: We can only accept orders for service packages from UK mainland addresses.

Issues since service

I am having occasional issues with my Q follow steering violently to the left . The only way I can fix this is to switch off the remote and cart and it seems to reset the system

Many thanks for taking the time to leave a review. If you feel your trolley has been steering to the left since its service, please don’t hesitate to contact our Customer Care team so they can look into this for you. You can submit a support request here: https://stewartgolf.zendesk.com/hc/en-gb/requests/new

Unbelievable service

I’ve had my Q follow for a couple years and was in need of some TLC so I got the premium service and was not disappointed at all with what I received in return. Really happy customer if I’m being honest it came back better than I ever expected. Thanks again Stewart golf

Thank you for taking the time to leave a review. It’s brilliant to hear your Premier Service gave your Q Follow some much needed TLC after 2 years, and that it came back even better than you expected!

Back like brand new

My Stewart Q follow was in a real state. Bits had fallen off it. One of the wheels was leaning in. I was close to throwing it away. Sent it for a premier service (which was so easy to set up in terms of sending and getting back) and it came back and I was honestly shocked. It was like brand new. I think the worn out wheels must have been replaced as well. I was so pleased with the outcome. This sort of service is why I buy Stewart trolleys

Thank you for taking the time to leave a review. We’re delighted to hear your Q Follow came back from its Premier Service looking and feeling like new, and that the whole process was so easy from start to finish. It’s especially great to hear that the service has reinforced why you continue to choose Stewart Golf. We’ll be sure to pass your kind words on to the team.

Trolley service

Really good service.. trolley like new now

Thank you for taking the time to leave a review. We're delighted to hear your trolley came back to you looking looking and feeling like new after its service!

Great product great after service

I had a few issues with my trolley ( wear & Tear) as I had purchased a service plan the guys took it and sorted all the main issue. Friendly & professional staff.
Highly recommended

Thank you for leaving a review! We’re pleased to hear our team was able to resolve the wear-and-tear issues through your service plan and that you found everyone friendly and professional. Thank you again for the recommendation, we really appreciate it.

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