Shipping & Delivery
Despatch Lead Times
After placing your order, you will receive an official order confirmation from us by email that will state the scheduled date of despatch.
As standard (unless otherwise specified), all products are on a 'next-day despatch' basis for orders placed by 12pm, Monday to Friday. If your order is placed after 12pm, Monday to Friday, or on the weekend (including bank holidays), then your order will be processed the following working day, for despatch the day after. For example, if you place an order after 12pm on Monday, this will be processed by our sales team on Tuesday, for despatch on Wednesday.
Once an order is despatched, the standard UK delivery arrangements are “next day”. However, UK postcodes north of AB20 may be two-day. Our courier is DPD and their standard delivery days are Monday-Friday only (so the 'next day' to a Friday despatch is Monday).
Most items are kept in stock but those items that are built to order may incur a longer lead time: please check your order confirmation for details.
If you require a specific delivery date please contact us to discuss your requirements.
Delivery within the United Kingdom
Orders under £150: £5.00
Orders £150 and above: FREE DELIVERY
We use DPD for deliveries within the UK. You will receive updates regarding delivery automatically from DPD. You will be able to contact DPD directly should you need to change the day of delivery or access other delivery options. Delivery for most addresses will be the next working day after despatch, up to 5pm. Guaranteed timed (by 10.30 or 12.00) and Saturday deliveries are possible for an additional charge: please contact us for details.
Please note that we cannot guarantee next day delivery to some regions of Scotland, Northern Ireland and other non-mainland addresses. Please feel free to contact us should you wish to confirm service availability for your region.
Delivery outside the United Kingdom
In countries where we do not have a local distributor (please see our International Distributors list), we will ship products using DPD or another international parcel courier. Costs for these services vary depending on the products ordered and location, but will be specified in the checkout process before you are asked to submit any payment details.