Q Series, X Series & Vertex Handset Battery & Bottom Moulding
Q / X / Vertx Series Battery & Bottom Moulding
Compatible with X Series handsets V6.0 or newer.
NOTE:
Your handset battery will come pre fitted to the back of a handset. All you will need to do is attach the white connector to the two prongs on the PCB. Making sure that the two silver dots on the white connector are facing you.
Putting it the other way will damage the battery and your handset.
I gave one star only because 0 isn’t an option. The team are great and I do feel sorry they are on the front line defending such an awful product. I’ve had less than 2 years it’s broke 3 times and this time they tell me that a trolley I paid £1600 for they want to charge me £200 to see what is wrong.
The concept of the trolley is great but the product isn’t. A view shared by pretty much anyone else I talk to. There are instances where people don’t have issues I am sure but my is an expensive lesson. Motorcaddy for me. Already performing better than Stewart, no it doesn’t follow but it does work which feels like the basic requirement.
Anyone want it they can have it or I’ll be taking it to the tip. I’m pretty certain there will be some platitude response from Stewart, that’s the point their people care. Shame their engineers aren’t as good as their customer service.
Thank you for taking the time to leave a review.We're genuinely sorry to hear about your experience. While we're pleased that our customer service team has left a positive impression, we fully appreciate how frustrating it must be to experience repeated issues with a product, particularly one that represents a significant investment. Our inspection fee applies to products that are outside of their warranty period and allows our engineers to carry out a full assessment before recommending any repairs. Unfortunately, yours expired on 25/08/2025. We understand that this may be disappointing, especially given your previous experiences. We certainly don't take feedback like yours lightly. Our engineering team continually reviews product performance and customer feedback to help improve our products, and we're sorry that your ownership experience has fallen short of the standards we aim to deliver. If you would be willing to contact us directly with your trolley's serial number or previous case reference, we'd be happy to review your history once more to ensure all available options have been considered.
S
Scott Maich
3 weeks waiting..!!!!
Ridiculous service. Waiting on a piece of plastic being delivered from FedEx. 3 weeks, 8 days off work waiting to sign for it...
You could have put it in a bloody jiffy bag and sent it second class and it would have been here quicker.
Hopefully it will arrive before the golf season is over..... utter crap!!!!
Thank you for your review. We’re sorry to hear about the delay with your delivery and understand how frustrating this must have been. Your feedback has been noted, and we’ll take this on board when we next review our delivery services.
I
Ian Graves
Fantastic customer service, poor product
I’ve owned a Stewart golf trolley for three years and, while there are some good aspects to it, overall my experience has been really disappointing because of reliability issues.
In that time I’ve had to replace three controllers due to battery and Bluetooth connectivity problems. The trolley regularly develops glitches during rounds, which becomes frustrating considering the premium price point.
The bottom bag strap is also poor quality. Mine snapped, the material feels flimsy and it was unnecessarily difficult to refit properly.
Battery performance has also been inconsistent. The original battery was decent, but the replacement battery only lasts around 16 holes. I ended up buying a second battery just to get through a full round, which really shouldn’t be necessary for a trolley at this price level.
When it works, the trolley is genuinely very good and enjoyable to use. However, the ongoing reliability problems, weak components, and constant little issues mean I couldn’t confidently recommend it. For such an expensive trolley, it simply doesn’t feel robust or dependable enough for regular use.
Customer service, feedback and response is however fantastic. Great job Ellie 👍
Thank you for taking the time to leave a review, and for your kind words about Ellie and our Customer Care team.
We’re really sorry to hear that your experience with the trolley itself hasn’t matched the level we aim for. Reliability is hugely important to us, especially at this price point, so we completely understand your frustration with the controller issues, battery performance and bag strap.
We’ll make sure your comments are passed on to the relevant teams, as feedback like this is genuinely useful when reviewing product improvements. In the meantime, if there’s anything still unresolved, please don’t hesitate to contact our Customer Care team and we’ll be happy to look into it further for you.
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David Thornhill
Handset battery replacement
Having sent photos of the hand set battery looking blown and damaged, the replacement was promptly despatched and easily fitted. My QFollow trolley now works perfectly again.
Many thanks for taking the time to leave a review. We’re delighted to hear our team was able to quickly dispatch a replacement handset battery and get you and your Q Follow back out on the course with such a fast turnaround.
J
Jason Campbell
Replacement handset battery and bottom moulding
Replacement handset battery and bottom moulding under warranty. Excellent service, fast resolution and delivery
Thank you for leaving a review. We’re thrilled to hear to you received excellent service with a fast resolution and delivery.
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