Q Series, X Series & Vertex Handset Battery & Bottom Moulding

Thanks for your review, 8 years of use is definitely a solid run! We totally understand your concern about the replacement. The reason we don’t send the battery and pad separately is that shipping the battery outside of the casing increases the risk of it being damaged or swelling in transit. Our policy is designed to make sure every component arrives safely and works as it should.

Thanks so much for your feedback! We're glad to hear the ordering process was smooth and that everything arrived as expected. If you need anything else, we're always here to help.

Thanks for the update and for your patience throughout the process. I've spoken with our Customer Care team and can see that your battery is on its way back to us for repair. Please don’t hesitate to get in touch if you need any further assistance in the meantime.

We're thrilled to hear that Carlie was able to help so quickly and politely. We’ll be sure to pass on your lovely feedback, many thanks for leaving a review.