Every VERTX Remote, V10 Remote, Q Remote, X9 Remote and X10 Remote is supplied with a compact handset which is individually coded to each trolley (think of it as a car key). Opt for a spare handset and you can leave one in your golf bag or at the club.
If you are an existing owner and have lost your handset, please enter your serial number in the box above.
If you are ordering a spare handset to go with a new order for a VERTX Remote, V10, Q, X9 or X10 Remote golf trolley, please just enter 'NEW' in the box above.
Replacement handsets are supplied with a silicon skin which must be used at all times.
Old remote stopped working so ordered a new one and its £125 !!! Absolute joke of a price and they wanted £165 for a follow remote which I've never liked doing (stuff falls off and you have to run back to pick it up) if this remote goes, I'll just torch the trolley, which was an impulse buy during covid lock down.
Thank you for taking the time to leave a review. We’re sorry to hear you were disappointed with the cost of the replacement remote. We appreciate that replacement parts can feel like an unexpected expense, especially when the original remote has stopped working. We’ll make sure your feedback on pricing is passed on to the relevant team.
A
Alistair Grant
Delivery Disaster
Remote is a good product and ordering is as easy. I have bought two trolleys and a Stewart bag plus accessories without the slightest problem. On this occasion the courier FedEx were frankly hopeless both in delivery and customer support. They do not in any way enhance the Stewart brand.
Thank you for taking the time to leave a review. We’re really pleased to hear that you’re happy with the remote and that your previous Stewart Golf orders have all gone smoothly. However we’re disappointed to hear that the delivery experience fell short on this occasion. We understand your frustration, and while the courier experience sits outside of the product itself, it is still part of the overall service you receive from us. We’ll make sure this feedback is passed on internally so it can be reviewed with our delivery partners.
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Kaz
Great service
Arrived in 2days. Easy to pair with my golf trolley.
Would definitely use this company again
Many thanks for taking the time to leave a review. We’re happy to hear you’re pleased with the service you received when ordering your spare handset.
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Neal Cutler
Poor customer service
Wrong product sent out, completely wrong instructions from Chatbot, I end up out of pocket for Stewart's mistake and just fobbed off with as much as 'we're sorry but it happens' I wouldn't recommend them despite actually liking my trolley.
Thank you for leaving a review, once again we applogise about your experience and the frustration this caused. Please be assured this is being looked into internally so we can make sure it doesn’t happen again.
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Stephen
Poor ☹️
It worked for a while and then one morning it went crazy at a tournament. Failed to respond on a number of occasions meaning I had to run and stop my trolley or I was stood trying to get it work for way too long. It ruined my morning and game.
Customer service so far has been very average. Two weeks in and I still do not have a solution from them.
Hi Stephen thanks for sharing your feedback. I’ve checked in with our Customer Care team and can confirm that a replacement handset has now been arranged for dispatch. You should have received an email confirming this as well.
We appreciate your patience and are confident the new handset will get things back on track. If there’s anything else you need in the meantime, please don’t hesitate to reach out.
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