Every Q Follow, X9 Follow, and X10 Follow is supplied with a compact handset which is individually coded to each trolley (think of it as a car key). Opt for a spare handset and you can leave one in your golf bag or at the club.
If you are an existing owner and have lost your handset, please enter your serial number in the box above. If you think you have a fault please contact our service department as we may be able to help diagnose the issue before you purchase a replacement.
If you are ordering a spare handset to go with a brand new order for an X9 and X10 Follow golf trolley, please just enter 'NEW' in the box above.
Replacement handsets are supplied with a silicon skin which must be used at all times.
My remote broke shortly after Stewart serviced it and installed a new battery. Rather than just send out a new circuit board I had to spend £160 on new remote. 18 hole battery on works for 16 holes so forced to buy a 36 hole battery. Unreliable terrible customer service. Have just sold my trolley so I never have to deal with Stewart again.
Thank you for taking the time to leave a review. As your handset was outside of warranty and beyond repair, we arranged for a replacement to be sent. Regarding your battery, our service team tested it and found no faults. Our team did offer to return your existing battery to you free of charge, however we can see that you chose to upgrade to a new battery (RRP £400) for £100. Please note that our Customer Care team does not have direct visibility of the complaint forms submitted to our service department, and were therefore unaware of any concerns regarding your battery. While we regret that this process was frustrating, the timeline reflects that our team provided clear solutions, and goodwill gestures.
E
Enayat Pathan
I had issues with my remote control not charging. I placed an order via the Stewart website and within a couple hours someone messaged requesting my trolley details. Once those details were given, the remote was despatched the same day and arrived the following day. Excellent service. Thank you
Thank you for the lovely review! We’re delighted to hear your replacement remote arrived so quickly and that the process was smooth for you. We'll be sure to share your comments with our Customer Care team too.
s
scott Paterson
Initially I found it very difficult to sort my issue out as I had left several phone messages over a period of a week to call me back, however, nobody called. My final call was answered by, I think Meg, after discussing the problem with her, everything fell in to place thanks to her answering the phone. It’s better to talk. All good now.
Thanks for your review, and we’re really sorry to hear it took several attempts to get through to us, it's been an incredibly busy time of ywar for us. However we’re glad one og our team members was able to help and get everything sorted in the end. We completely agree: sometimes it’s just better to talk. Thanks again for your patience, and we’re happy to hear all is good now.
M
Malcolm Wildridge
Replaced handset
The staff that handled my order were terrific in both their manner and speed in which they dealt with my order.
Thanks for the review! We're so pleased to hear our team made a great impression and got everything sorted quickly for you. If you need anything else, we're always here to help.
P
Paul Atherton
Exceptional service
My handset was playing up (10 years old) and I sent it to them. Found out it wasn't repairable. Spoke with Carlie who was fantastic and sorted me a new handset out. All good to go now. Thank you so much for the great service.
Many thanks for leaving such a nice review! We're delighted to hear Carlie was such a fantastic help and will be sure to pass on the message to her.
Free shipping when you order over £300You Have Qualified for Free ShippingSpend $x to Unlock Free ShippingYou Have Achieved Free ShippingFree Shipping For Over $x toStewart Golf | Remote Electric Gold TrolleysYou Have Achieved Free ShippingFree shipping when you order over £150ou Have Qualified for Free Shipping
