Prompt delivery and excellent YouTube video to fit
Thank you for taking the time to leave us a review. We’re pleased to hear your replacement upper assembly for your Q Follow arrived promptly, and that our YouTube video helped guide you through fitting it.
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Gopalasingam Pirathapan
Supper service
I damaged the handle of my Q Follow trolly. Not sure what to do took couple of photos and send it to the customer service over the weekend. Monday got an email back what I can do and a YouTube video to show what to do. Parts ordered next day and received two days later. I cannot believe how easy it was to replace the damage part following the YouTube.
Thank you for leaving a review. We’re really pleased to hear our Customer Care team were able to guide you through the repair quickly and clearly.
It’s great that the replacement part arrived promptly and that the YouTube video made the process so straightforward. We always aim to make support as simple and stress-free as possible.
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David Walsh
Fitting Q series Upper assembly
My Q follow upper arm broke and thought I would have to send this for repair. Stewart golf sent a video of how to replace this before I purchased the part required.
Ordered part came within 48 hours and took about 6min to remove damaged part and replace with new upper arm. Fantastic service and advice. :)
Thank you for taking the time to leave a review. We’re really pleased to hear the video helped you get everything sorted quickly and that the replacement arrived promptly.
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Richard Meade
Replacement handle section
Cannot fault the service provided. A very helpful and friendly lady dealt with my issue, and spare parts were delivered the next day by FedEx. Excellent service and a pleasure to deal with.
Many thanks for leaving a review. We’re delighted to hear you were well looked after by our Customer Care team and that your replacement part arrived quickly! We’ll be sure to pass along your kind words to our team.
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Tim Whittle
Spare Parts
Due to a fault with my upper assembly the customer service team dealt with the issue in a very professional manner. A joy to deal with. Many thanks
Tim.
Thank you for taking the time to leave a review. We’re sorry to hear there was an issue with your upper assembly, but we’re really pleased our Customer Care team was able to resolve it quickly and professionally for you!, and overall a joy to deal with. We'll be sure to pass along your kind words to them.
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