The Service offered by Stewart Golf is great but their Collection Company (DPD) is shocking and they let Stewart Golf down. Over the last few months I have had to return the battery and the complete trolley, with the battery they failed to collect on at least 5 occasions and posted a number of lame excuses “parcel not ready”, “customer not in”, which were all rubbish. When they failed to collect the trolley on the first occasion I just returned it myself using Parcelforce. When Stewart Golf received the battery and the trolley the works were carried out promptly and dispatched the same day. Their Delivery Company (FedEx) delivered the following day on both occasions. If it wasn’t for DPD I would have given them 5 Stars!
Thanks for your feedback, we’re really glad to hear you were happy with the service from our team.
We’re sorry the collection experience didn’t meet expectations. We're always reviewing our suppliers and their performance, so we’ll definitely take this on board.
Thanks again for sharing, your input genuinely helps us improve.
S
Stuart Green
My stabiliser broke and had to purchase a new one
really easy install and am so glad this think has so many parts that can be replaced
Thanks Stuart: and that's the advantage of us being a UK manufacturer, not just an importer of trolleys made abroad.
D
David Jones
Wheelie bar stabiliser
Q remote recently serviced by Stewart golf, excellent customer service, several parts replaced including full electrics and remote . Trolley is as good as new.
Exactly what we aim for every day!
A
Andy HARRIOTT
Stabiliser wheel
Had dealings with both Carlie and Mel both were extremely helpful and ensure my issue was sorted. Thanks
That's great to hear: thankyou, and we'll let them both know.
R
Russell Levan
Replacement jockey wheel
Carlie helped me sort a replacement, as I like an idiot, let my VERTX trolley fall out of the back of my SUV. Within two emails, I'd bought a replacement and arrived the following day. I was also sent a "how to fit it" link and it took 5 minutes. Thank you Carlie and thank you Stewart.
Really glad we were able to help and get you back on the course as quickly as possible,
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